Terms of service
Last updated: October 11, 2026
Please read these Terms of Service before using zynovya.com or placing an order. By using the website or purchasing from Zynovya, you agree to these Terms and the policies linked on the website.
1. About Zynovya
Zynovya operates this online fashion store and related website services.
•Business name: Zynovya
•Address: 3534 Philadelphia St, Chino, CA 91710, USA
•Email: support@zynovya.com
•Phone: +1 (213) 495-4275
2. Website Access and Accounts
You may use the website only for lawful purposes. Information supplied when creating an account, placing an order, or contacting us must be accurate and current.
You are responsible for protecting your account credentials and activity carried out through your account. Do not share your password with others.
You may not use the website to commit fraud, transmit unlawful or harmful material, obtain unauthorized access, interfere with website operation, or violate another person’s rights.
3. Products and Product Information
We aim to describe products, measurements, materials, colors, care information, prices, and availability accurately. Screen settings, lighting, browsers, and devices can affect how colors and appearance are displayed.
Customers should review the product page carefully before ordering. Product details, selection, prices, promotions, and availability may change before checkout. Products may be discontinued or quantities may be limited.
4. Orders and Payment
Submitting an order is a request to purchase. An order is accepted only after Zynovya confirms it and the payment is authorized or successfully processed.
You confirm that checkout information is accurate, that you are authorized to use the chosen payment method, and that the purchase is for personal or household use rather than unauthorized resale.
We may decline, limit, or cancel an order because of suspected fraud, inaccurate information, payment failure, inventory limitations, a pricing error, shipping restrictions, or another legitimate reason. If payment was captured for a canceled order, the applicable refund is sent to the original payment method.
5. Prices, Taxes, and Promotions
Prices are displayed in U.S. dollars. Applicable taxes and charges shown at checkout form part of the order total. Promotions may have additional terms that apply to the promotion.
If an obvious pricing or product error affects an order, we may correct or cancel the order and notify the customer.
6. Shipping and Delivery
Processing, carriers, costs, delivery estimates, tracking, address requirements, and missing-package procedures are explained in the Shipping Policy. Delivery dates are estimates and are not guaranteed arrival dates.
We are not responsible for delays caused by carriers, weather, holidays, address issues, or circumstances outside our reasonable control.
7. Returns and Refunds
Returns, exchanges, damaged items, incorrect products, missing packages, return costs, cancellations, and refunds are governed by the Refund & Return Policy. That policy forms part of these Terms.
8. Intellectual Property
Website text, product photographs, logos, graphics, descriptions, layout, design, and other content belong to Zynovya or its licensors and are protected by applicable intellectual-property laws.
You may view and use the website for personal, non-commercial purposes. You may not copy, reproduce, modify, distribute, republish, or commercially use website content without written permission.
9. Third-Party Services and Links
The website may use Shopify, payment processors, carriers, analytics providers, hosting services, and other third-party tools. Their own terms and privacy policies may also apply.
Links to websites that Zynovya does not control are provided for convenience. We are not responsible for their content, availability, security, or privacy practices.
10. Privacy
Our collection and use of personal information are explained in the Privacy Policy. By using the website, you acknowledge that you have reviewed that policy.
11. Disclaimers
We work to keep the website available and information accurate, but we do not guarantee uninterrupted access, complete accuracy, or immediate correction of every technical issue.
To the fullest extent allowed by law, the website and its content are provided on an available basis. Nothing in these Terms removes a consumer right that cannot legally be excluded.
12. Limitation of Liability
To the fullest extent permitted by law, Zynovya is not responsible for indirect, incidental, special, or consequential loss arising from website use, service interruption, or a purchase. This limitation does not apply where prohibited by law.
13. Indemnification
To the extent permitted by law, you agree to be responsible for claims or losses arising from your unlawful website use, violation of these Terms, or infringement of another person’s rights.
14. Governing Law
These Terms are governed by the laws applicable in California, except where applicable law requires another rule. Disputes must be brought before a court with proper jurisdiction.
15. Changes to These Terms
We may revise these Terms by posting an updated version on the website. The updated date shows when the change takes effect. Continued use of the website after an update means you accept the revised Terms.
16. Contact Us
Questions about these Terms may be sent to:
•Email: support@zynovya.com
•Phone: +1 (213) 495-4275
•Address: 3534 Philadelphia St, Chino, CA 91710, USA
•Support Hours: Monday–Friday, 9:00 AM–5:00 PM (EST)
•Response Target: Within 24 Business hours