Privacy policy
Last updated: October 10, 2026
Zynovya respects your privacy. This Privacy Policy explains what information we collect when you visit zynovya.com, browse our products, create an account, place an order, contact us, or otherwise use our services.
1. Information We Collect
Depending on how you interact with the store, we may collect:
•Contact information: Name, email address, phone number, billing address, and shipping address.
•Order information: Products viewed, cart activity, purchases, cancellations, returns, exchanges, refunds, and order history.
•Payment information: Payment method, transaction details, payment status, and billing information processed through payment providers. We do not ask for full card numbers or security codes through customer support.
•Account information: Login details, preferences, and account settings if you create an account.
•Communications: Information in emails, contact forms, reviews, or other messages you send to us.
•Device information: IP address, browser type, device type, operating system, network details, and similar identifiers.
•Usage information: Pages visited, searches, links selected, browsing actions, and interactions with the website.
2. How We Receive Information
We may receive information:
•Directly from you when you browse, create an account, place an order, sign up for messages, submit a form, or contact us.
•Automatically through cookies, pixels, logs, and similar technologies.
•From Shopify and other service providers that support store functions.
•From payment providers, carriers, analytics providers, advertising services, or other business partners where permitted.
3. How We Use Information
We may use personal information to:
•Process, confirm, fulfill, ship, track, return, exchange, and refund orders.
•Send order confirmations, tracking notices, delivery updates, and service communications.
•Respond to questions and provide customer support.
•Verify transactions, prevent fraud, secure the website, and investigate misuse.
•Maintain accounts, remember preferences, improve performance, and understand customer interest.
•Send marketing messages where permitted and, when required, with consent.
•Measure marketing, personalize advertising, and improve the catalog where permitted by law.
•Meet tax, accounting, legal, regulatory, and law-enforcement obligations.
•Enforce our Terms and protect Zynovya, customers, and others.
4. Cookies and Similar Technologies
Zynovya and service providers may use cookies, pixels, tags, logs, and similar tools to operate the website, remember preferences, understand traffic, measure marketing, detect fraud, and improve the shopping experience.
You can manage cookies through browser settings and any privacy controls made available on the website. Disabling cookies may affect cart, checkout, account, or other functions.
5. How We Share Information
We may share necessary information with providers that help operate the store, including:
•Shopify and website technology providers.
•Payment processors, banks, and fraud-prevention services.
•USPS, UPS, FedEx, fulfillment, and delivery providers.
•Hosting, cloud storage, analytics, customer-support, and email providers.
•Marketing or advertising services where permitted and consistent with your choices.
•Professional advisers, insurers, authorities, courts, or law-enforcement agencies when legally required or appropriate.
We may also disclose information during a merger, acquisition, financing, bankruptcy, sale of assets, or other business transfer.
We do not sell personal information for money. Where applicable law treats certain advertising or analytics activity as a sale or sharing, you may contact us to request an opt-out.
6. Shopify
Our store is hosted and supported by Shopify. Shopify may process information about your access to and use of the store to provide, secure, and improve its services. Shopify’s own privacy policy and privacy tools may also apply to processing performed by Shopify.
7. Data Retention
We retain information for as long as reasonably needed to complete transactions, provide support, maintain business records, meet legal and tax requirements, resolve disputes, prevent fraud, and enforce agreements.
Retention periods may differ depending on the information and purpose for which it was collected.
8. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no internet transmission or electronic storage system is completely secure, and absolute security cannot be guaranteed.
9. Your Privacy Rights and Choices
Depending on your location and applicable law, you may have the right to:
•Request access to personal information we hold about you.
•Ask us to correct inaccurate information.
•Request deletion of personal information, subject to legal exceptions.
•Ask about categories of information collected, used, or disclosed.
•Unsubscribe from marketing communications.
•Opt out of certain targeted advertising, sale, or sharing activities where applicable.
To make a request, email support@zynovya.com. We may verify your identity before responding. If a request is denied and an appeal process is required, you may ask us to review the decision.
10. California Privacy Rights
California residents may have rights under the California Consumer Privacy Act and California Privacy Rights Act, including rights to know, access, correct, delete, and opt out of certain uses or disclosures of personal information, subject to legal exceptions.
Submit a California privacy request to support@zynovya.com with the subject “California Privacy Request.” We do not discriminate against customers for exercising applicable rights. We do not knowingly sell or share personal information of children under 16.
11. Rights for European Economic Area (EEA) Residents (GDPR Compliance)
If you live in the European Economic Area and the General Data Protection Regulation (GDPR) applies to our processing of your personal information, you may have the following rights, subject to applicable legal conditions and exceptions:
•Right of access: Request confirmation of whether we process your personal information and receive a copy of it.
•Right to rectification: Ask us to correct inaccurate or incomplete personal information.
•Right to erasure: Request deletion of your personal information in circumstances permitted by law.
•Right to restriction: Ask us to limit processing while a dispute, objection, or legal condition is being reviewed.
•Right to data portability: Request certain information in a structured, commonly used, machine-readable format and ask us to transmit it where technically feasible and legally required.
•Right to object: Object to processing based on legitimate interests, including certain direct-marketing activities.
•Right to withdraw consent: Withdraw consent at any time where processing is based on consent. Withdrawal does not affect processing that occurred before withdrawal.
•Right to complain: Contact your local data-protection authority if you believe your rights have been infringed.
We may process personal information to perform a contract, comply with a legal obligation, protect legitimate business interests, prevent fraud, or rely on consent where required. To exercise an applicable right, email support@zynovya.com with the subject “EEA GDPR Request.” Please describe your request and provide enough information for us to verify your identity. We aim to respond within the period required by applicable law.
12. Marketing Choices
You may unsubscribe from promotional email messages by using the unsubscribe link or contacting us. Transactional messages, including order confirmations and delivery notices, may continue because they are necessary to provide the service.
13. Children’s Privacy
Our store is not directed to children under 13, and we do not knowingly collect personal information from children under 13. Contact us if you believe a child has provided information so we can review and delete it where appropriate.
14. Third-Party Websites and Links
Our website may link to third-party websites, payment services, social platforms, or other tools. Their own policies govern their practices. Zynovya is not responsible for the privacy, security, content, or accuracy of websites it does not control.
15. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with a revised date. The updated policy applies to information handled after the effective date unless applicable law requires otherwise.
16. Contact Us
Questions, privacy requests, or concerns may be sent to:
•Email: support@zynovya.com
•Phone: +1 (213) 495-4275
•Business Address: 3534 Philadelphia St, Chino, CA 91710, USA
•Support Hours: Monday–Friday, 9:00 AM–5:00 PM (EST)
•Response Target: Within Business 24 hours
Please do not include full payment-card numbers, passwords, or security codes in a privacy request.