Refund policy
Last updated: October 10, 2026
We want customers to understand how Zynovya handles returns, exchanges, damaged products, incorrect orders, missing deliveries, cancellations, and refunds.
1. Return Eligibility
Eligible returns may be accepted when:
•The request is submitted within 30 calendar days of confirmed delivery.
•The product is unused, unworn, unwashed, and unaltered.
•Original tags, labels, packaging, and included accessories remain with the item.
•The product is free from stains, makeup, perfume, deodorant marks, odors, pet hair, and other signs of use.
•The item was not identified as final sale or non-returnable when purchased.
Any product-specific return conditions shown on the relevant product page also apply.
2. How to Initiate a Return
Customers may request a return in either of these ways:
1.By email: Write to support@zynovya.com with your order number and reason for the request.
2.Via Phone: Call our customer service team at +1 (213) 495-4275 with your order number and reason for return. Our representatives are available during business hours to assist you.
Please do not send your item back before receiving authorization. Once your return is approved, you will be responsible for shipping the item back to us. We highly recommend using a trackable shipping method, as we cannot be responsible for lost return shipments.
Please note that returns will need to be sent to the following address: [3534 Philadelphia St, Chino, CA 91710, USA]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
3. Refunds
After receiving and inspecting the returned product, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days after approval.
Your bank or payment provider may require additional time to post the refund. The refund amount is limited to the amount approved under this policy or another amount required by applicable law.
4. Exchanges
An exchange may be available for an item of equal value, subject to size, color, and stock availability. Follow the return-request process and identify the requested replacement.
If the requested replacement is unavailable, we may issue an eligible refund instead.
5. Restocking Fees
Zynovya does not charge a restocking fee for any eligible returns.
6. Damaged, Defective, or Incorrect Items
Inspect your order after delivery and contact us promptly if the product is damaged, defective, or different from what you ordered.
Provide the order number, a description of the issue, and clear photographs. After review, Zynovya may provide a replacement, exchange, or full refund. If the issue is confirmed to result from damage, defect, or a fulfillment error, we cover the applicable return shipping cost.
7. Product Never Arrived
If tracking does not confirm delivery and the package has not arrived after the estimated delivery period, contact us with your order information. We will review the tracking and work with the carrier when appropriate.
If the carrier confirms that the package was lost and was not delivered, Zynovya will provide a replacement shipment or full refund at no additional cost.
8. Return Shipping Costs
•Change of mind, unwanted item, wrong size, or style preference: The customer is responsible for tracked return shipping.
•Confirmed damaged, defective, or incorrect item: Zynovya provides return instructions and covers the applicable return shipping cost.
9. Order Cancellation
Contact support@zynovya.com within 24 hours to request a cancellation. A cancellation may be accepted only when the order has not been processed or shipped. Once fulfillment activity begins, cancellation is not guaranteed.
10. Non-Returnable Items
Unless applicable law requires otherwise, the following are not eligible for return:
•Digital gift cards
•Products marked final sale or non-returnable
•Items requested after the 30-day return period
•Items that are worn, washed, altered, stained, damaged by misuse, or missing original tags
11. Contact Us
•Email: support@zynovya.com
•Phone: +1 (213) 495-4275
•Business Address: 3534 Philadelphia St, Chino, CA 91710, USA
•Support Hours: Monday–Friday, 9:00 AM–5:00 PM (EST)
•Response Target: Within 24 Business hours
Policy updates will be posted on this page and will not change the terms already applicable to an order that has been placed.