Shipping policy
Last updated: October 10, 2026
Thank you for shopping with Zynovya. This policy explains order processing, shipping charges, delivery estimates, tracking, address accuracy, delayed packages, and delivery support.
1. Order Processing Time
Orders are generally processed and prepared for dispatch within 1 business day after payment confirmation. Orders placed on weekends or public holidays begin processing on the next business day.
A shipping-confirmation message with tracking information is sent after the order has been dispatched.
2. Shipping Rates and Estimated Delivery
We offer standard delivery for eligible U.S. orders:
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Shipping Method
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Carrier Options
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Handling Time
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Transit Time
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Estimated Total Delivery
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Standard Shipping
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USPS, UPS, or FedEx
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1 business day
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2–4 business days
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3–5 business days
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Standard shipping is free on every eligible orders delivered within the United States. There is no international shipping at this time.
Delivery timeframes are estimates and are not guaranteed arrival dates. Delays may occur because of carrier operations, severe weather, holidays, address issues, or other circumstances outside our reasonable control.
3. Delivery Zones
Zynovya currently ships within the United States only. Please provide a complete, valid U.S. delivery address supported by the available carrier.
We do not currently offer international shipping.
4. Order Tracking
After an order ships, we send a tracking number and carrier link to the email address used during checkout. Tracking information may take 24–48 hours to show the first carrier scan.
Once the carrier accepts a package, scan timing and route updates are controlled by the carrier’s tracking system.
5. Handling Missing or Delayed Packages
If your package has not arrived by the end of the estimated delivery period, or the tracking information shows an unusual delay, contact support@zynovya.com with your order number and tracking details.
We will review the shipment and, where appropriate, initiate an inquiry with USPS, UPS, or FedEx. Carrier investigations may take up to 24 business hours or longer depending on the circumstances.
Product Never Arrived
If the carrier confirms that the package was lost and was not delivered, Zynovya will provide a replacement shipment or full refund at no additional cost.
6. Damaged Packages
If the outer package appears damaged at delivery, keep the packaging and contact us promptly. Provide photographs of the shipping box, label, and affected item so the issue can be reviewed.
7. Address Accuracy
Customers are responsible for entering a complete and accurate shipping address. Contact us immediately if you find an error. We will try to make a correction before processing begins, but changes are not guaranteed after packing or carrier handoff.
A package returned because of an incomplete, incorrect, or undeliverable address may require further instructions before reshipment.
8. Contact Us
For shipping questions or delivery assistance, contact:
•Email: support@zynovya.com
•Phone: +1 (213) 495-4275
•Business Address: 3534 Philadelphia St, Chino, CA 91710, USA
•Support Hours: Monday–Friday, 9:00 AM–5:00 PM (EST)
•Response Target: Within 24 hours
We may update this policy by posting a revised version on this page. Changes will not alter the shipping terms already applicable to an order that has been placed.