Payment Policy
Last updated: October 10, 2026
This Payment Policy explains the payment methods, transaction process, security practices, billing requirements, taxes, shipping charges, cancellations, and refund handling for Zynovya orders.
1. Accepted Payment Methods
Payment options shown at checkout may include:
•Visa
•Mastercard
•American Express
•Discover
•Diners Club
Only payment methods displayed at checkout are available for a particular order. We do not accept cash on delivery, personal checks, money orders, or direct bank transfers.
All transactions are processed in United States dollars (USD).
2. Payment Processing
When an order is submitted, the selected payment method may be authorized for the total order amount. Payment may be captured by the checkout and payment provider when the order is accepted for processing.
If a transaction cannot be authorized or verified, the order may be declined or canceled. We will notify the customer by email when appropriate.
3. Payment Security
Payment information is handled through secure checkout services and third-party payment processors. Zynovya does not ask customers to provide full card details or sensitive payment credentials through customer support.
Do not send full card numbers, security codes, passwords, or bank credentials by email, phone message, or contact form.
4. Billing Information
Customers must provide accurate billing, shipping, email, and contact information. Billing information should match the information held by the card issuer or payment provider.
Incorrect or incomplete information can cause a transaction to be declined, delayed for verification, or canceled.
5. Pricing and Taxes
Prices on the website are displayed in USD and may change before an order is submitted. The checkout page shows the product price, discount, applicable tax, and shipping charge before payment is confirmed.
Applicable sales tax is calculated based on the shipping address and relevant tax requirements. Standard shipping is free on every U.S. orders under our Shipping Policy.
If an obvious pricing, product, availability, or technical error affects an order, Zynovya may contact the customer, correct the issue, or cancel the order. If payment was captured for an order that is canceled, the applicable refund is returned to the original payment method.
6. Shipping Charges
Every Eligible U.S. orders receive free standard shipping. No separate standard shipping fee is added when an order qualifies under the terms shown in the Shipping Policy and checkout.
7. Order Cancellation and Refunds
Contact support@zynovya.com within 24 hours if you want to cancel an order. A cancellation may be accepted only before the order is processed or shipped.
If payment was captured for an approved cancellation, the refund is issued to the original payment method. Approved return refunds follow the Refund & Return Policy and are processed within 10 business days after approval. Your bank or payment provider may need additional time to post the funds.
8. Payment Questions
For a declined transaction, unfamiliar charge, order-confirmation problem, or other payment question, contact:
•Email: support@zynovya.com
•Phone: +1 (213) 495-4275
•Business Address: 3534 Philadelphia St, Chino, CA 91710, USA
•Support Hours: Monday–Friday, 9:00 AM–5:00 PM (EST)
•Response Target: Within 24 Business hours
Include the order number when available, but never include sensitive payment credentials.
This policy may be updated from time to time. The version posted on the website applies to future orders.